The staffing crisis in senior residences is serious and getting worse, raising a key question for operators: what can we do, beyond raising salaries, to improve it?
“The pandemic has been a challenge for healthcare workers in many ways, especially in retirement homes,” says Michelle Wright, chief marketing officer at Caavo, a television-based communications platform and proven TV remote control in consumer electronics. industry. “Rise after grueling rise, they stepped up to care for vulnerable residents and protect them in a time of constant uncertainty. At some point, it all became too much.
Feeling frustrated, exhausted and exhausted, workers began to consider other options, Wright says, seeking better opportunities with fewer marathon shifts, less stress and less intense workloads.
“The pandemic has brought to light a long-standing issue that healthcare workers feel underpaid and undervalued, so no one is expecting a sudden influx of people returning post-COVID,” Wright says.
One answer, of course, is to raise wages. But aside from that, there is another avenue operators can take to attract and retain employees: improving the work environment. TV-based technology, of the type offered by Caavo, can provide a big boost.
Here are four ways TV-connected technology can help senior living staff.
Automate mundane staff tasks
A recent elder care survey revealed a sobering truth: 80% of respondents working in elder care believe that burnout is a significant issue for staff. One of the ways operators can reduce staff burnout is to automate routine and mundane tasks – tasks that take caregivers away from their purpose and passion: providing care and attention to residents. .
- Wellness checks, which Caavo sends to resident TVs
- Compliance reports, which Caavo automates
- Automatic display of meal menus and activity calendars
Assist staff in serving residents directly
Just because you’re automating a task doesn’t mean in-person interaction is going away. When wellness checks are automated, for example, staff have the opportunity to spend face-to-face time with the residents who need it most.
“Technology should always be additive,” says Wright. “This should free up staff to focus on high-value, practical tasks that support residents.”
The Caavo system is successful in part because residents already know the core technology: their television. This allows for a minimal learning curve, as the technology is intuitive and easy to use for residents and staff, says Wright.
So staff members can use Caavo to personalize the resident experience in a simple yet enjoyable way. In one community, staff used Caavo to automatically turn on the television and tune in to the Cubs game for a resident to ensure she wouldn’t miss her favorite team. In another, the resident often forgot to come downstairs for meals, so staff set a reminder to play on his TV five minutes before breakfast and lunch.
Rather than technology creating a social barrier, Caavo breaks down those barriers.
Improve the relationship between staff and residents
The staff members of residences for the elderly are driven by a mission: they work to serve the residents. While residents want to retain as much physical independence as possible, socially they want a strong relationship with staff members. The more physically dependent they are on staff, the less equal they can feel, which erodes the staff-resident bond and lowers the quality of the work environment.
Technology connected to television can help strengthen this bond. With Caavo’s voice remote, residents can operate the TV without assistance. They can request reminders from staff and use their Caavo-connected TV to communicate with family members. They don’t feel as dependent on the staff.
In return, staff members have a richer and more fulfilling experience with residents. You cannot put a price on this happiness.
“The right technology will make communication between staff and residents more effective and efficient,” says Wright. “It also helps residents feel more informed and involved at the same time. Imagine being able to turn on everyone’s TV to show an important announcement. This is obviously a huge time saver and reassures residents that they won’t miss important information.
Improve staff-family relationships
Personal relationships are a major component of the work environment in a seniors’ residence. Staff members need to feel connected not only to each other and to residents, but also to residents’ loved ones. And not just connected, but comfortable. TV-based technology enhances this comfort and connection by creating transparency for family members.
“It’s huge because family members don’t wonder what’s going on and when,” Wright says. “It means fewer frantic calls to staff, asking, ‘Is mum okay? “”
Instead, family members can use Caavo to see, for example, that mom turned on her TV as usual at 10 a.m. to watch Jeopardy. They can see maintenance requests and responses. They can set a reminder for her to take a break from movement, then automatically turn her TV into a stretching video on YouTube. They can even change channels remotely so she can watch her favorite show.
“Not only do family members feel more involved, but they contribute meaningfully to the care, which relieves some of the pressure on staff by reducing their workload,” says Wright. “No other place allows you to get this level of visibility and interaction.”